Customer Services

We are committed to providing a high quality service to the Client and its customers and ask our suppliers and service agents to embrace this commitment.

Customer satisfaction issues identified will be raised with the supplier or service agent. Any failure to act appropriately, and in a timely manner, to these issues may result in them being removed from the network.

“We will endeavour to promise:"

• Engineers will turn up on the agreed date and within the agreed timescales.
• Engineers will be smartly dressed as appropriate to their role.
• Identification can be produced on request.
• Customers are treated politely and courteously.
• Engineers and our staff will behave with respect to both the client and the customer.
• That the customer will be informed of all matters affecting the work to be undertaken.
• We will endeavour to complete all work on time and free of defects.
• We will only accept the highest standards of workmanship

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