Manufacturer Guarantee Schemes
CS Solutions has extensive experience in producing insured guarantee solutions for Manufacturers and Importers, schemes are established that allow the client to fix all costs involved in the management of an after sales service.
We can protect the client against all those associated costs therefore allowing them to concentrate on Marketing the products and generating growth. CS Solutions ensures that end users are managed effectively to maintain a high level of customer satisfaction.
Schemes can incorporate all costs associated with the following:
- Customer Contact Centre
- Inbound and Outbound management of the end user
- Back Office Management and Control
- Network Management (over 400 sub contracted companies)
- Failure Rate Monitoring and Reports
- Product Registration (On-line, Email, Post and Telephone)
- Spares Storage and Distribution
- Direct Ordering of Spares from Source
- Engineer Training
- Technical Support
- Replacement Services for units deemed BER
- Promotion of Extended Warranties.
Whether the client is looking to establish themselves in the European market or looking to change the dynamics of their current business model then CS Solutions can provide the facilities that make a positive difference.
Contact Us
|
