Our Services
We offer our
clients access to a national network of repair engineers along with
a dedicate replacement service to ensure a complete solution for
those customers who experience a basic breakdown or total loss of
the faulty product.
Repair Services- Replacement
Services - Replacement
Garage Doors
Professional
Claims Management
Repair Services
Our repair network can offer a repair solution
on the following
Types of appliances.
• Domestic
White Goods (washing machines, fridge freezers, cookers
etc)
• Domestic
Brown Goods (entertainment systems, televisions etc)
• Desktop
Pc’s
•
Laptops
• Digital
Camera’s
•
Camcorders
• Game
Consoles
• Fax
Machines
• Replacement Garage
Doors
Minimum
requirements:
o Service
Agents all have current and relevant experience in their specified
field of repair and maintain satisfactory service
levels.
o All repairs
undertaken on natural gas appliances are completed by Corgi
registered ACS qualified engineers.
o All
Refrigeration service agents have completed a City and Guilds 2078
Safe Handling of Refrigerants course.
o All
companies within the network hold at least £1,000,000 public
liability insurance
Repair requests range from the standard breakdown of an
appliance covered by a residential policy to handling service
requests resulting from an electricity network over voltage or home
emergency such as a burst water tank.
Over 250 service agents providing national coverage via fully
managed call centre operations.
Repairs are guaranteed, all agents work to a service level
agreement to ensure the customer receives a quality
repair.
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Replacement Services
• Home
Emergency
• Total
Loss
• Network Over
Voltage
• Client
Voucher Schemes
• Client
Affinity Programs
• PFI Funded
Refurbishment Schemes
• Client Staff
Incentive Schemes
In order to
provide additional control of the costs associated with replacing
appliances deemed beyond economical repair (BER) our clients have
access to the services currently provided by Appliance Network.
These services
can be applied to all products deemed BER and provide the client
with a control which ensures the customer only receives an
equivalent appliance matching the specification of the faulty
product.
Importantly the
client will be able to claim the VAT back on every appliance
supplied via Appliance Network saving an additional 17.5% off the
cost of issuing the customer with a settlement cheque.
Given the
customer details and the original purchase price of the appliance to
be replaced; our sales team will contact the customer direct and
agree a suitable replacement based on the specification of the
original product.
Our aim is to
replace the appliance at the lowest cost possible to the client
while at the same time ensuring the functionality remains the same
for the customer.
Under our
procedures we limit the customer’s choice by pre-selecting the
replacement appliance according to specification. As the
specification of products rarely decreases when compared with price,
savings can be made particularly when replacing brown goods
appliances.
In some
instances where a replacement product cannot be provided for the
original purchase price (particularly when the original retailer has
sold the appliance in order to clear warehouse stock or ex display
etc), we can provide a number of options to cater for these
instances, including:
The client
asking Appliance Network to issue the customer with a cheque as full
and final settlement, the client authorizing the additional funding
requirement or collecting any additional funds direct from the
customer (upgrade etc).
Once approved we
would order the product and have it delivered direct to the
customers door, generally within 7 - 10 days for major appliances
and 48 hours on portable items (depending on stock availability).
Additional services include:
Upgrades:
Allowing the customer to upgrade their choice from the
product authorized by the client to a higher specification or brand;
the client would simply pay the original replacement price with the
customer settling the outstanding upgrade balance direct with
Appliance Network.
Additional Warranty Sales:
Encouraging the
customer to purchase another extended warranty directly from the
client and promoting the sale of associated products and
services.
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Replacement Garage Doors
Services:
• Site survey
undertaken within 24 hours of customer contact (depending on
customer availability)
• Faulty door to
be made secure free of charge if completed at the time of the
survey
• New door to be
installed within 12 workings days (std sizes)
• Updates to be
provided on a daily/weekly basis
• Parts required
will be ordered next working day.
• Out of hours
boarding up services are available on request
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Professional Claims Management
We also offer access to a team of professional extended warranty claims managers, providing you with the front end and back office control you require to enable the risk fund to mature profitably, services include;
. Warranty Claims Control
. Claims Analysis and Reporting
. Network Management
. Bordereaux Analysis
. Database Management
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Professional Claims
Management
We
also offer access to a team of professional extended warranty claims
managers, providing you with the front end and back office control
you require to enable the risk fund to mature profitably, services
include;
• Warranty Claims Control
• Claims Analysis and Reporting
• Network Management
• Bordereaux Analysis
• Database Management
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